Service Level Agreement
We know that your server is an important part of your business, so every Dedicated Server we sell comes with a comprehensive Service Level Agreement.
99.99% Uptime Guarantee
In the unlikely event that we experience a network failure we will credit your account with one day of service for every hour of downtime over six hours. This applies to network connectivity and excludes scheduled maintenance.
Price Freeze Guarantee
The price at which you sign up is the price you pay for the duration of your account with Umbrella Host- we guarantee you will never pay any more.
Our customer charter sets out how we want to deal with our customers, covering points including communications, billing, privacy & security and making complaints. Read our customer charter now.