Umbrella Host - Knowledgebase

FREE Web Hosting catches?
No catches at all. Simple easy to use FREE Web Hosting LIFE. All we ask is that you pay us a...
Views: 47

Is a Domain Included?
Yes. We include a .com domain registered in your name or business for you to use with your FREE...
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What support do you offer?
We provide support 24/7 365 days of the year via our online support panel. Simply login to your...
Views: 40

Can I have a sub domain?
Sub domains allow you to have a new web address for separate areas of your website. Setting up a...
Views: 22

What are Backup Vaults?
Backup Vaults are also unique to Umbrella Host. A Backup Vault uses block-level de-duplication...
Views: 20

What is the maximum amount of data I can store?
There is no limit! We have many users with multiple terabytes of data.
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Isn’t Umbrella Bckup for people with lots of data to backup?
Heck, no. Our pay-as-you-go pricing lets you protect even the smallest amounts of data for...
Views: 20

How many files can I store in a folder?
That’s up to you and your operating system. While we have no specific limit to the number...
Views: 21

Is there a monthly limit to the amount of data I can store?
No, you can upload and download as much as your bandwidth allows.
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Can I access my files from the web?
Yes, web access is available to allow you to access your data from virtually any web browser...
Views: 25

How are my files encrypted with Umbrella Backup?
We love this question, because we use AES-256 encryption – a government and industry...
Views: 22

What is Multi-way Sync?
Umbrella Host makes it simple to sync files between multiple computers. Multi-way sync allows you...
Views: 87

Is Umbrella eCommerce installed on my web server?
Yes, Umbrella eCommerce is installed directly on your web server, which means no monthly fees and...
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What is your refund policy for Umbrella eCommerce?
All purchases come with an unconditional 30 day money back refund guarantee. If at any time...
Views: 24

Can I use Umbrella eCommerce with an existing web site?
Yes. Umbrella eCommerce can be used on its own or as part of an existing web site - you would...
Views: 19

Do I need to change anything when upgrading between my Starter/Professional edition to Professional/Ultimate edition?
No. The only thing that you will need to change is your license key that you will receive when...
Views: 16

How often are product updates released?
Product updates (which include bug fixes) are generally released every 7-10 weeks. Product...
Views: 26

Which WYSIWYG HTML editor does this product use?
We use TinyMCE by Moxicode. It's a great open source WYSIWYG HTML editor which is extremely...
Views: 22

Can I have custom fields like First name, Last name, Address in my subscription forms?
Yes, Umbrella eMarketer has the capability of allowing you to create unlimited "Custom...
Views: 15

Is it possible to create personalized emails, e.g. 'Dear Mr. NAME' or 'Dear Mrs. NAME'?
Yes, such personalized emails use what we refer to as "Custom Fields". Custom fields can be...
Views: 19

Can I automatically send out emails at some time interval after a user joins my contact list?
Yes, such automated emails are referred to as Autoresponders. Umbrella eMarketer allows unlimited...
Views: 23

How many emails can Umbrella eMarketer send per hour?
We have conducted several sending tests which averaged 1,000 emails per minute using the cron...
Views: 25

Does this product require users to download a browser plug-in?
No, all Umbrella products are completely self contained and require no outside plug-in's or add-ons
Views: 26

Is there a size limit for email sent to my account?
No, there is no size limit for attachments or emails sent to your mailbox. However, each mailbox...
Views: 18

Do you have an SMTP (outgoing mail) server I can use?
Yes, our outgoing mail server is called: mail.'yourdomain.com' To use it you'll also need to tell...
Views: 25

If I do nothing, will my domain be renewed?
Yes, to ensure that you do not lose your domain we will attempt to renew it for a 2 year period,...
Views: 18

Will I be advised of the renewal of my domain?
Yes you will. We will start emailing you in respect of this 30 days before the date of renewal...
Views: 27

Can I get copies of my invoices online?
Yes. Go to "Manage Contact & Billing Info" from the Umbrella Host Customer Area, then choose...
Views: 28

What happens if I exceed my bandwidth?
For the Free package, exceeding your monthly bandwidth limitation will result in a notification...
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I don't have a credit or debit card - can I pay for a domain name by cheque/BACS or some other method rather than by card?
No, the only payment method we accept for domain names is credit or debit card or with PayPal.
Views: 24

Can I renew my domain name at any time?
Unfortunately, domains can only be renewed within 30 days of the expiry date.
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Is there a fee for domain transfers?
Fees for domain transfers to umbrella Host depend on the type of domain being transferred. All...
Views: 33

How long will it take for my web hosting account to be setup?
All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send...
Views: 17

How long will it take for my new domain name to become active?
Domains are registered as soon as you order them, however it can take between 24 and 72 hours for...
Views: 19

Can I buy a domain name, but not buy web hosting?
Yes, you do not have to buy the web hosting when you buy a domain name.
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Do I get an invoice?
Yes, every time you buy a product from us we will email you an invoice, invoices are also...
Views: 27

Can I have a free trial of a web hosting account?
All of our web hosting accounts offer a no fuss 14 (unless stated otherwise) e so if you don't...
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Do you host adult or warez websites?
No, we do not host any adult or warez websites.
Views: 24

My images aren't uploading into the Website Builder Plus, why?
There are some limitations on the size of images that you can load into the Web Builder Plus...
Views: 4

How do I transfer my UK domain away?
Firstly submit a support ticket requesting a domain transfer away from Umbrella Host. Once this...
Views: 6

How do I set/change the Domain For Sale Page for my domain?
For domains which are not in use with hosting accounts, login with the domain name and it's...
Views: 5

Can I have my contact information removed from the WHOIS database?
The contact information of an individual or organisation who has registered a domain name is...
Views: 4

How do I lock/unlock my domain?
For domains where domain locking is available, log in with the domain name and it's password to...
Views: 6

I've set up Web Forwarding for a domain but it doesn't seem to work?
The domain may have kept old DNS setting and is therefore not pointing at the server that...
Views: 6

How do I add an SRV record?
SRV Records can be added via the ‘DNS Management’ section from your domain control...
Views: 6

I've registered a domain with you, but it's still available elsewhere and not showing on the WHOIS database as registered. Why is that?
All new registrations take up to 48 hours to show on the WHOIS database. All domain...
Views: 5

I have domains on various extensions which you do not supply (such as .co.im, .de and .se etc), can I transfer those into the Domain Control Panel?
Unfortunately at present we are not able to fully transfer those domain extensions into our...
Views: 4

I've registered a domain but don't want it anymore, can I change the domain name?
Unfortunately once a domain has been registered, it can not be changed or refunded against. You...
Views: 5

Can I use my own IPSTAG with the Domain Control Panel?
Unfortunately that is not possible. For the domain control panels options to work, all .uk...
Views: 4

How do I set/change Catch-all Email Forwarding for my domain?
For domains which are not in use with hosting accounts, login with the domain name and it's...
Views: 4

How do I modify my A Record?
The A-Record, also called the "address record", is the most important part of the DNS record. It...
Views: 6

How do I change the contact details on my domain?
This can be done via your Umbrella Host domain control panel at http://domains.umbrella-host.com....
Views: 5

How do I change the password for access to the Domain Control Panel?
The login password for the domain control panel is the same as your hosting package's FTP...
Views: 4

How do I set/change Email Forwarding for my domain?
For domains that do not have hosting attached, log in to the Domain Control Panel with the...
Views: 5

How do I manage the DNS for my domain?
Log in to the domain control panel (at http://domains.umbrella-host.com), using the domain name...
Views: 5

How do I change the nameservers for my domain?
Log in to the Domain Control Panel at http://domains.umbrella-host.com with the following...
Views: 6

What is a CNAME?
A CNAME record is a DNS record which points a name to another name, instead of directly to an IP...
Views: 6

I want a two letter domain name, but your system will not allow me to register it. Why?
Two letter domains are not permitted to be registered any longer and so are not available.
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Will I be advised of the renewal of my domain?
Yes you will. We will start emailing you in respect of this 30 days before the date of renewal...
Views: 6

Do all new domains I register have a Domain Control Panel?
Yes they do, and their passwords are automatically generated if no hosting is set up on the...
Views: 4

Can I renew my domain name at any time?
Unfortunately, domains can only be renewed within 30 days of the expiry date.
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I've changed the nameservers for a domain, why does it still appear on my list?
Although the nameservers may have changed, renewals for the domain and so forth will still go...
Views: 4

How do I change the IPSTAG for my domain?
Only .uk domains have IPSTAG's. For those domains, log in with the domain name and its...
Views: 4

How do I fully transfer my gTLD (.com, .net, .org, etc) domain out of the account?
The new domain registry will need to make a transfer request for the domain on your behalf....
Views: 4

Introduction to DNS
The Domain Name System, or DNS, is the means by which computers connected to the Internet get...
Views: 4

Why does my email bounce with '550 relay not permitted'?
This usually happens because the nameservers on the affected domain have been changed to make...
Views: 5

Why does my domain show up in WHOIS as "Renewal in progress"?
There is nothing to be alarmed about if your domain is in this state - it simply means the...
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I can't see .ltd.uk, .plc.uk, .gov.uk and .ac.uk domains on your list of available domains. Can I register them through you?
The registration procedures for these domains is different from that of other .uk domains -...
Views: 4

Why hasn’t my domain renewed automatically?
If the domain has been set to renew but hasn't check the following: 1) Check if Umbrella Host...
Views: 5

I chose the wrong Registrant Type when registering my UK domain. Can this be changed?
If you chose Individual instead of Organisation, or vice versa it can be changed. Contact...
Views: 4

Why did my domain transfer fail?
Transfers of gTLD domains can fail for a few reasons. To understand why a domain transfer can...
Views: 5

I've spelt the domain I wanted to register incorrectly. How do I cancel/correct it?
Once an order for a domain has been submitted the order is real time, and the domain remains...
Views: 4

I’ve purchased a domain but the whois shows the domain as still available?
Check to see if the registration process had been completed by viewing the shopping basket in...
Views: 4

How do I set/change Web Forwarding for my domain?
For domains which are not in use with hosting accounts, login to the domain control panel...
Views: 4

How do I get the usernames and passwords for the Domain Control Panel?
You will have recived a welcome email with details of usernames and passwords. If you have lost...
Views: 5

How do i request/ remove or cancel a mapping ?
To request a domain mapping for existing domains please raise a support ticket from within the...
Views: 5

I bought a domain from another ISP or Domain Registrar - how can I host my website with you?
In order to host a website with Umbrella Host using a domain purchased elsewhere, two steps are...
Views: 5

Can I have a sub domain?
Sub domains allow you to have a new web address for separate areas of your website. Setting up a...
Views: 5

Do my domains have to be transferred into Umbrella Host in order to use a hosting account?
Customers do not have to transfer their domains into us in order to use their hosting space,...
Views: 5

I have just bought a domain name and it isn't showing up in my web browser.
Domain registry databases can take between 24-48 hours to be updated so even though your domain...
Views: 5

How long will it take to transfer my domain?
Typically, the follow timescales apply:- .uk Domains - once the IPS TAG change request has...
Views: 4

What are the IP addresses of our nameservers?
ns = 79.170.40.2 and ns2 = 79.170.43.3
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Why do DNS changes take 24-48 hours to propagate?
Every domain has at least two nameservers assigned to it and those nameservers hold records for...
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What does the MX record do?
An MX record sets the mail server for a given domain name, directing all email to the correct...
Views: 5

How can I extend the registration period for a domain?
UK domains (.co.uk, .org.uk, and so on) are always registered for two years at a time and can...
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How can I change the registrant name on my .uk (Nominet) domain?
Unfortunately we are unable to change the registrant name on Nominet domains, as this is...
Views: 4

How do I find what domain extensions exist?
We can host any domain extension on our servers and a list of all domain extensions along with...
Views: 5

What does FQDN mean?
FQDN (Fully Qualified Domain Name): A complete domain name consisting of a host, the...
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What are the zone files?
A zone file is a collection of DNS Records (such as A, CNAME and SRV records) for a single...
Views: 5

What restrictions are there on the domain name I can choose to register?
Domain Names have a variety of basic rules, in general domains must: - Use only letters,...
Views: 5

What restrictions are there on the domain name I can choose to register?
Domain Names have a variety of basic rules, in general domains must: - Use only letters,...
Views: 10

How do .tel domain names work?
.tel domain names are different to other domain names. They allow you to store, publish and...
Views: 9

Can I point multiple domain names to a hosting account?
This can be achieved with a Domain Mapping. If you have a hosting account with Umbrella Host...
Views: 5

Transfer of domains from 1and1 Internet
The procedure to transfer a domain out of 1and1 is as follows:- 1. Go to...
Views: 4

How do I transfer a website to Heart Internet with the minimum of downtime?
In theory, if you do it correctly, from the outside world's point of view, there should be no...
Views: 6

Am I the owner of the new domain name you register when I sign up?
Yes! Only Name Server settings and the Technical Contact information is placed in our name. The...
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Am I the owner of the new domain name you register when I sign up?
Yes! Only Name Server settings and the Technical Contact information is placed in our name. The...
Views: 7

Are there restrictions on the domain types you can host?
At present, we will only support the most commonly used domain types to ensure service levels...
Views: 5

Can I register a .eu domain for more than 1 year?
.eu domains can only be registered for one year at a time - this is a restriction from EURid,...
Views: 5

What is a Nominet Tag or IPSTAG?
Every .uk domain name has a tag. This allows Nominet, the UK naming authority to know who's...
Views: 6

Where can I get a list of the domains held in my account?
You can get a complete list of the domain inside your account at any time. Go to 'Manage your...
Views: 4

Can I use an external registry to register domains and then use the Domain Control Panel?
Yes you can but you will need to transfer the domains fully into us to do so, which will mean...
Views: 5

How will my Domain Privacy Addon Renew?
The renewal system will use the credit/debit card details that are held on your account to...
Views: 4

What is the cost to renew my domain?
Domain renewals are charged at the same rate as current new domain registrations. Please click...
Views: 6

Is there a fee for domain transfers?
Fees for domain transfers to Umbrella Host depend on the type of domain being transferred. All...
Views: 6

Can I connect to a MSSQL database from my linux shared hosting account?
Yes, you can connect to MSSQL databases through PHP5 via the ms_sql extension and the ms_sqli...
Views: 4

Can I use Microsoft SQL Server Management Studio to manage my MSSQL database?
We run Microsoft SQL Server 2008 on our servers, only Microsoft SQL Server Management Studio...
Views: 5

What are valid connection strings on the Windows platform?
MySQL: Driver={MySQL ODBC 5.1 Driver};Server=localhost;Database=myDataBase;User=myUsername;...
Views: 5

Backup and Restore MS-SQL Database.
In eXtend Control Panel, you can backup and restore your MS SQL Server databases using the...
Views: 5

I made some changes to my site, but when I view it still has the old pages, why is that?
It is likely that you are pulling up a cached (a stored) version of your page. To fix this...
Views: 5

How can I debug scripts in IIS - Windows error messages?
This applies to Windows hosting accounts only. IIS does not, by default, carry out error...
Views: 4

How do I connect to MySQL with ASP?
This applies to Windows Hosting accounts only. You will need to use a DSNless connection which...
Views: 6

Do you support ASP.NET?
Yes, we do! ASP.NET and .NET2 applications will only run in a Windows hosting environment, and...
Views: 4

What is the path to my site on the server?
On a Linux server the path is: /home/sites/Domain>/ On a Windows server the path is:...
Views: 4

What components are available for windows shared hosting?
The following third party components are included with Windows shared hosting: Third party ASP...
Views: 4

What Options can I use within a web.config file?
The web.config file allows you to modify the environment used by your site on our Windows...
Views: 5

There is a web.config file on my Windows hosting account. What is this?
The web.config is the main settings and configuration file for an ASP.NET web application. The...
Views: 5

Can I add custom file names to the Default Documents list
Yes, you can do that by using a web.config file. You should also consider using a <clear/>...
Views: 4

I've deleted my web.config file, what do i do?
Recreate the file using a text editor with the following content <?xml version='1.0'...
Views: 4

Can I use ASP Components such as CDONTS, ADONTS, CDO and others on my package?
These components are available, but do require ASP.net. Therefore you must be using a Windows...
Views: 5

Can I host Joomla and Drupal sites under Windows shared hosting?
CMS like Joomla and Drupal requires MySQL databases which are available under Linux shared...
Views: 5

What is the list of Default Documents in order of priority?
The list of default documents (pages which IIS will serve when only the sub directory is...
Views: 5

Can I use Access databases with ODBC drivers?
Yes, our windows hosting is ready for this and Access databases that use ODBC drivers should work...
Views: 5

What are the default ASP settings?
This applies to Windows hosting accounts only. The default ASP Complilations settings are as...
Views: 4

Can I change php.ini settings under my Windows hosting account?
You can put a php.ini file in your FTP directory root (below the public_html directory)...
Views: 4

Can I Remote Desktop onto my Windows shared hosting account?
No, Remote Desktop would be available for server administration i.e. Windows dedicated server. It...
Views: 4

How do I connect to my MS-SQL database from ASP?
This applies to Windows hosting accounts only. You need to connect to it using one of the...
Views: 4

Possible issues with case sensitivity using Windows shared hosting
URLs are always case sensitive, but on Window servers, file names are case insensitive unlike...
Views: 4

Using MyODBC and any ODBC database
You can tie-in a database written in a PC based database package that is ODBC compliant - such as...
Views: 5

Can I use CGI on Windows
Yes, however this will always be parsed as perl if the file ends in .cgi"
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Can I use perl on windows?
Yes, we provide ActiveState Perl, which you can use in almost exactly the same way as normal perl"
Views: 4

Where are my error logs? I'm running a Perl script on Windows hosting.
The design of IIS is such that there are no 'real' error logs: anything sent to STDERR (eg....
Views: 5

Why is my custom perl script failing only on Windows?
Make sure you're not outputting anything before the CGI headers. It's recommended that you put...
Views: 4

Do you support C# scripting?
C# is supported, but only on Windows hosting packages. You should use a .aspx file extension.
Views: 4

What are valid connection strings on the Windows platform?
MySQL: Driver={MySQL ODBC 5.1 Driver};Server=localhost;Database=myDataBase;User=myUsername;...
Views: 3

How can I connect to a MySQL database through .NET?
All Windows shared servers have the Connector/Net 6.0 connector, MySQL's fully managed ADO.Net...
Views: 3

Does my site run in classic or integrated mode?
All site application pools are set to run in integrated mode, as is the default setting for IIS...
Views: 3

Commands in my web.config are not being recognised
If you are adding comments to a command in the web.config then please ensure they are on a...
Views: 3

How do I change file permissions on my Windows hosting account?
It's not possible to change the file permissions on a Windows hosting account in the same way it...
Views: 3

How can I refer to files outside of public_html? (Server Paths)
Where your primary domain is yourdomain.com you have ownership over the directory:...
Views: 3

Can I use .htaccess files on my Windows hosting account?
Yes but it can only be used with rewrite rules and any other entries in the .htaccess file are...
Views: 3

Is ASP.NET 3.5 available? Why does my script report only version 2?
This applies to Windows hosting accounts only. ASP.NET 3.5 is not a stand alone framework like...
Views: 3

My images aren't uploading into the Website Builder Plus, why?
There are some limitations on the size of images that you can load into the Web Builder Plus...
Views: 3

Why does my PHP script fail with 'Fatal error: Allowed memory size of 8388608 bytes exhausted'?
PHP has a built-in limit on the amount of memory it will allocate. If that limit is reached,...
Views: 3

I've uploaded my site on my hosting account but cannot see it?
As a first step, check the following points:- Is your domain on the correct name servers? To...
Views: 3

I keep getting the error - "FrontPage Extensions not Installed" when trying to publish my FrontPage site?
FrontPage extensions are very sensitive to web site changes and can cause the error that you are...
Views: 3

A custom filetype isn't being recognised, how can I make sure it is?
You can force this through using a '.htaccess' file. Remember that the directives inside an...
Views: 3

I made some changes to my site, but when I view it still has the old pages, why is that?
It is likely that you are pulling up a cached (a stored) version of your page. To fix this...
Views: 3

My CGI/ASP/PHP script is giving an error when trying to write to a file.
This applies to Linux hosting accounts only. This is almost certainly down to incorrect...
Views: 3

Why is my secure site not showing the padlock in the browser?
The main reason for this is the use of a http:// link to a graphic or script inside the site...
Views: 3

I've created a cgi-bin inside my public_html folder, placed my script into it and yet it can't be found. Why?
The 'cgi-bin' is a protected folder name and will always point to the cgi-bin in the root of...
Views: 3

I can't see the images on my website. Why?
There are several possible reasons why your images are not showing up on your pages as expected:...
Views: 3

My script needs a higher memory allocation, how do I increase it?
You can create your own php.ini/php5.ini file inside whatever sub-directory your script is in....
Views: 3

Why am I getting a 550 error when trying to create folders in file manager?
This suggests a permissions problem related to the creation of the account. You should contact...
Views: 3

Scripts on my old server ran under permission 777 but I have so many files to alter. Is there an easy way of doing this?
We do not allow scripts to run under 777 for reasons of security. Executable scripts should...
Views: 3

My script states that the MAX_JOIN_SIZE setting in MySQL set to low. How do I increase it?
MySQL will refuse to execute select statements that process a very large number of rows. You...
Views: 3

Why do I get a red (x) where my images are supposed to appear?
Check to make sure the names of your files match the path in your HTML code. If your files are...
Views: 3

My FrontPage search form no longer works
Open your live web site from within FrontPage and choose from the menu bar TOOLS, RECALCULATE...
Views: 3

Why does Locked Area keep asking me for my username/password?
This usually happens when you try to install Locked Area to a folder called "members". Locked...
Views: 3

I've uploaded a compiled CGI program why does it not run?
This applies to Linux hosting accounts only. If the program is a CGI binary written in a...
Views: 3

Why do I get "you have no server extensions installed" when trying to publish with Frontpage?
This usually means that the FrontPage extensions have become corrupted. You can reinstall the...
Views: 3

Possible issues with OSCommerce and MySQL5
We have been made aware that some customers may have issues with their OSCommerce installations...
Views: 3

Is Coppermine protected from the sql insertion exploit?
Upgrade Coppermine to v1.4.18 Coppermine version 1.4.17 and earlier are...
Views: 3

Why is the update I made for my FrontPage form (ie. search form, contact form, etc.) or any other FrontPage component still not showing the change?
To apply the changes made to any FrontPage component, the "Recalculate Hyperlinks" button will...
Views: 3

I can't get SMTP working with my Actinic install. Why?
Versions prior to v7 do not support authenticated SMTP. To obtain a free fix for this, go to...
Views: 3

Why do I get prompted for a network password when trying to connect to the server via FrontPage
This is normally a sign that you are using a non registered version of Microsoft FrontPage....
Views: 3

Why are my Shared Borders missing when I publish my FrontPage web?
When you view a page in Microsoft FrontPage you see the shared borders. However, when you view...
Views: 3

Why aren't my AWStats or Webalizer stats pages updating / working?
The stats are automatically updated when you visit the correct URL. That is, the URL must not...
Views: 3

Why is my scheduled task (CRON job) not running?
If the scheduled task did not run check the following before contacting support. 1) The file...
Views: 3

I have a script I got elsewhere which doesn't work. Can you help me?
We can only provide support for scripts and software that we have written, or that we are the...
Views: 3

The images on my website have been corrupted, what went wrong?
This can occur if you are uploading your images using FTP, using the Binary setting rather than...
Views: 3

I’m having problems using the email facility when creating a form. Frontpage reports the email has been sent but nothing has been received.
If it looks like the email form has been successful in submission. 1) Check to see if the mail...
Views: 3

How to configure Mambo to handle 404 errors for search engine optimisation such as Google site maps?
Sites that have been developed with the involvement of Mambo may encounter problems when...
Views: 3

I am getting an Internal 500 error asking me to check the logs. How do I do this?
All the log files for your package are available via your eXtend Control Panel > Log File...
Views: 3

I've uploaded files to File manager but cannot see them but they were recently visible. What's happened?
File manager has a 5mb memory limit which restricts the number of files that can be displayed...
Views: 3

File Manager session expiry errors
In order to keep your files secure against various threats, File Manager requires that your...
Views: 3

Why does my script produce a 'file permissions error'?
CGI scripts need certain file permissions to be set if they are to work properly. In general CGI...
Views: 3

I need a specific PHP or Perl Module which isn't shown in the Web Diagnostics section of my eXtend Control Panel. Can this be added?
In the first instance, please verify that the module you require isn't already installed. To...
Views: 3

CGI scripts fail with 'exec format error'
A CGI script must begin with a valid 'interpreter line' also called 'shebang'. That must be the...
Views: 3

Spoofed Security update emails
Some customers have been sent messages along the lines of the following: "Attention! On...
Views: 3

Database connections from ASP fail with 'Client does not support authentication protocol requested by server'.
This applies to Linux hosting accounts only. Sun ONE ASP does not support the default...
Views: 3

I can login to FTP via my client, but I can't see a directory listing of my site files?
If your FTP client appears to log in correctly but no files or directories are listed, it's...
Views: 3

I've put up my site but I still see the standard index page. What's up?
When we create a hosting package, we place a simple index.html page into your hosting package....
Views: 3

My links are not working. What is wrong?
First of all, check that the link is correctly spelled, and that the correct case is used -...
Views: 3

Accesses to all files result in '500 Internal Server Error' messages
500 Internal Server Error messages on every page are typically an indication of a misconfigured...
Views: 3

My CGI/Perl scripts are failing with error 500 (Internal Server Error)
These errors are nearly always related to a coding error within the script, or bad variables...
Views: 3

I've installed the formmail script, but my form isn't working. Why?
The Formmail Script is provided via the eXtend Control Panel, full usage instructions can be...
Views: 3

When I try and view my website I get an HTTP Error 403 - Forbidden message.
A '403 Forbidden' message means that the browser has requested a page that it is not permitted...
Views: 3

I need to run PHP5 scripts with a .php file extension. How do I do this?
You need to specify the following in a .htaccess file:- SetEnv DEFAULT_PHP_VERSION 5 This...
Views: 3

Can you set "register_globals" to ON in PHP for me?
Such a global change to the php.ini config is a well known security risk and affects all other...
Views: 3

What is the path to sendmail?
Should you need the absolute path to sendmail for use in a CGI script, it's in...
Views: 3

What is the path to perl?
/usr/bin/perl You can also find information on paths to other useful programs by logging in to...
Views: 3

I have created an include file that contains a username and password for a database. How do I prevent people from accessing that file directly?
Protecting PHP Includes In order to create a PHP file that is inaccessible from the WWW,...
Views: 3

Does Umbrella Host support Image::Magick?
Yes we do, and in case you need to know the exact version number, at the time of writing, the...
Views: 3

Can I put CGI scripts in my secure space?
The secure space feature allows you to accept data securely via your website. This feature may...
Views: 3

What are the settings for Actinic Catalog (Business and Developer)?
The settings are as follows:-...
Views: 3

I need to place a file into the webspace which can't be downloaded. Where do I do that?
Any files outside of the public_html folder can not be downloaded but can be called by path as...
Views: 3

How do I set permissions on files and scripts?
Doing a CHMOD (changing a file's permissions) is the setting of access privileges for a file....
Views: 3

How do I install Locked Area Lite?
Before you install Locked Area Lite you need to create a folder that you want to protect - this...
Views: 3

Is mod_rewrite installed?
Yes, mod_rewrite is installed on our Linux servers, and Apache-style rewrites are available on...
Views: 3

Can I have access as root to the server?
All hosting accounts are virtual in nature and as such, root access can not be granted to...
Views: 3

Can I run an Internet Radio Station on my hosting account?
No, we do not support RTSP or live streaming on any of the shared hosting accounts we offer....
Views: 3

What is Linux?
Linux is a UNIX-like operating system that was designed to provide personal computer users a...
Views: 3

Can I use Teamspeak on my hosting account?
We do not allow such permanent processes on any hosting account. However, you are free to run...
Views: 3

Can I run an IRC Bot or other IRC related scripts on my hosting account?
The running of any IRC related scripts on your hosting account is strictly forbidden and against...
Views: 3

What is 'Traceroute'?
Trace (also known as Traceroute or TRACERT in Windows) is a utility that traces a the route that...
Views: 3

Why does my BitTorrent Tracker not work on my hosting account?
We disallow all BitTorrent scripts and our firewall prevents the use of BitTorrent trackers on...
Views: 3

What is JavaScript?
JavaScript is a web scripting language used to make web pages more interactive by allowing pages...
Views: 3

Can I run a game server on my hosting account?
Such processes are not permitted on any of the hosting accounts we offer. However, you are...
Views: 3

How do I setup trackbacks in Wordpress
Trackback – Howto What trackback does – an example. Suppose you read a post on...
Views: 3

Google sitemaps has not worked
Check the following:- Does your site have a redirection or rewrite to another directory? For...
Views: 3

My site is infected with Malware - what do I do?
There is a windows PC virus that is able to capture FTP passwords from you whilst you are using...
Views: 3

How do I access the raw web access or error logs?
Simply log into your eXtend Control Panel and select 'Web Site Reporting'. You then have an...
Views: 3

Does Umbrella Host support SSI (Server Side Includes)?
Yes we do. SSI (Server Side Includes) are tags that are placed in HTML pages, and evaluated on...
Views: 3

What is the server path?
The path to your website is partially determined by your domain name, but is in the following...
Views: 3

Common server software requirements
All standard Apache modules are installed on the web servers, including mod_rewrite. In...
Views: 3

Why am i getting an api_key error in web builder plus.
If you're receiving an error [see below] mentioning api_key, then you will need to contact...
Views: 3

What modules are installed on the server?
Simply log into your eXtend Control Panel and select Web Diagnostics. Under that section you can...
Views: 3

How can I change the file name extension of my index page?
It is possible to name your default index page something other than index.html, index.cgi,...
Views: 3

Why do I get a '550 Relay Not Permitted' error message when sending mail?
In order to send mail through the mail servers, the email client program must be configured to...
Views: 3

Why can't I connect to your mail server? I use Orange, AOL or BT as my ISP.
Some ISPs block port 25 for the sending of email via SMTP. AOL and Orange are known to be...
Views: 3

I can't send email, but I can receive it.
There is a possibility that your ISP is blocking port 25. Providers like AOL block this to...
Views: 3

Why does my email bounce with '550 relay not permitted'?
This usually happens because the nameservers on the affected domain have been changed to make...
Views: 3

Why do I get the message 550 IP in XBL SBL PBL RBL or SCBL when sending mail
If you receive any of these messages when trying to send email, it would appear that outgoing...
Views: 3

How do I increase the size of my mailbox?
Mailboxes have a fixed size of 400 MB and cannot be increased. Please note that as part of our...
Views: 3

I use Freeserve/Wanadoo as my ISP and I'm having issues sending email. Why?
At the time of writing (note they may change this) Freeserve/Wanadoo use a transparent SMTP...
Views: 3

I can't receive email right now because it says the mailbox is locked?
Because of the way POP3 works, it's impossible to be logged in to the same mailbox with two...
Views: 3

I'm getting a 451 Message temporarily deferred message when sending to Yahoo or BT - What does this mean?
Yahoo have extremely strict criteria for accepting email and often defer e-mail if they think...
Views: 3

Why have my mail/folders have disappeared from webmail?
Occasionally, the thread view in Webmail will make emails apparently disappear - if you disable...
Views: 3

I've changed the MX record for my domain. Why am I now unable to receive email?
MX Records change where email is delivered for a domain. Umbrella Host offer the flexibility to...
Views: 3

My ISP is Telia. I cannot to connect to the outgoing mail server?
Telia requires that customers use their relay of smtprelay1.telia.com as the outgoing server. To...
Views: 3

The amount of Spam I'm getting has suddenly increased (with Junk Mail filters enabled), why is that?
The principal reasons for suddenly getting more spam despite the Junk Mail Filter being active...
Views: 3

Mail doesn't seem to be forwarding when I use the email forwarding option. What can be causing this?
Some ISP do not allow the automatic forwarding of emails. AOL and Gmail are known service...
Views: 3

My E-mails are getting delayed - what is causing this?
If emails are arriving into your Umbrella Host mailbox late, then please ensure that it's not...
Views: 3

Outlook errors are occurring intermittently in the form of 0x800CCC0E, 0x800CCC6F, 0x80042108 etc.
Errors produced in Outlook and Outlook Express in the form of 0x800***** can be referenced by the...
Views: 3

I am unable to connect to the mail server. Outlook is showing error 0x80042108?
This is a common error code from Outlook which can be caused by the following : • There...
Views: 4

How do I configure email using Outlook Express?
We have a full video tutorial on how to set this up. Click here.
Views: 4

What is my email username and password?
The details required to access a mailbox from software on your computer are as follows. The...
Views: 3

Setting up my email with Mail for Mac OS X 10.4
On the menu bar click Mail, then Preferences, then Accounts and finally click the plus at the...
Views: 8

I'd like to filter out spam email, is there any way to do this?
This is possible - log into your eXtend Control Panel and select Email Configuration. In the...
Views: 3

Can I use my Microsoft Exchange server for email?
Yes, if your Exchange server has a static (non-changing) IP address and you know what it is....
Views: 3

How do I setup email forwarding?
All your email settings can be controlled through your eXtend Control Panel. Simply log into...
Views: 3

Setting up my email with Entourage 2004 on Mac OS X
The following will help you set up the email account with Entourage 2004 On the Tools menu,...
Views: 3

Can I autosetup my email settings in Outlook Express?
Yes you can. Login to your eXtend Control Panel and access the Mailboxes section. You'll see the...
Views: 4

How do I setup all my email to forward to another email address?
All your email settings can be controlled through your eXtend Control Panel. Simply log into...
Views: 3

Can I set up push email on my mobile device with Heart?
At present this feature is not available on our mail servers, however, this is a service we may...
Views: 3

How can I protect myself from Internet Virus infections?
Umbrella Host offers comprehensive email Anti Virus protection as an additional service. With...
Views: 3

Do you have an SMTP (outgoing mail) server I can use?
Yes, our outgoing mail server is called: mail.'yourdomain.com' To use it you'll also need to...
Views: 3

Is there a size limit for email sent to my account?
No, there is no size limit for attachments or emails sent to your mailbox. However, each...
Views: 3

What is the difference between POP3 and IMAP4 mail?
You may have noticed that with your desktop client, and our webmail facility, you are given the...
Views: 3

What is a POP or POP3 box?
POP (or POP3) is an early email protocol used to access mailboxes. It's very simple and remains...
Views: 3

How do the different sorts of forwardings and mailbox accounts interact?
If you have an individual forwarding and a mailbox for the same address they will both work as...
Views: 3

Can I use my own SMTP server?
Yes, just ask your SMTP server provider for connection details. Some ISPs may only allow you to...
Views: 3

What is an autoresponder?
This feature allows an email address on your account to automatically respond with a specific...
Views: 3

What is SMTP?
SMTP stands for Simple Mail Transfer Protocol, a protocol for sending email messages between...
Views: 3

What does the MX record do?
An MX record sets the mail server for a given domain name, directing all email to the correct...
Views: 3

How do I setup an autoresponder (vacation) message?
All your email settings can be controlled through your eXtend Control Panel. Simply log into...
Views: 3

How can I change my mailbox password?
You can change your mailbox password either in your control panel or by clicking the "Change...
Views: 3

How to setup email on an iPhone
You can setup your iPhone to receive mail from one of your mailboxes as follows: Go to Settings...
Views: 3

How can I add SPF records to my domain name?
There is a generator on the http://www.openspf.org/ website which will create SPF records for...
Views: 3

How Do I set up a mailbox in Thunderbird?
1) Go to the 'Tools' menu, and click 'Account Settings'. 2) Click 'Add Account' - make sure...
Views: 3

Setting up Websync with Outlook
To setup Websync with Outlook, you must first of all download the Websync Plugin which you can...
Views: 3

"Secure Connection Failed" error when sending email from iPhone
If you get the below error message when trying to send email from your iPhone: Secure Connection...
Views: 3

Why have we seen an increase in the amount of spam / junk email we're getting?
Spam volumes can change from day to day by quite a large amount. If you're suddenly seeing an...
Views: 3

How to sync your Sent, Draft and Deleted items folders on your iPhone
This article only applies for mailboxes setup as IMAP mailboxes on your iPhone. If you are...
Views: 3

Why are whitelisted email addresses appearing as spam?
If you have setup your spam settings to change the subject of emails detected as spam to be:...
Views: 3

Calendar Sync/CalDAV support on iPhone
At this time, Calendar Sync/CalDAV support is not offered with our webmail service so it's not...
Views: 3

How do I handle SPAM/UCE/UBE?
Junk mail filters use special technology to strip out junk mail before you receive it. This...
Views: 3

Unable to send email from iPhone
If you find you are unable to send email from your iPhone, it may be because your provider is...
Views: 3

How can I see email addresses on my email distribution list?
To view, add, amend or remove email addresses from your distribution lists simply log into your...
Views: 3

WebMail - Address Book
Use the address book to store your friends, contacts or important addresses. You can reference...
Views: 3

Creating an email account in Outlook 2003 (movie tutorial)
To view this movie tutorial please click here. The movie will be launched in a new window,...
Views: 3

How do I setup an email box (pop3)?
All your email settings can be controlled through your eXtend Control Panel. Simply log into...
Views: 3

WebMail - Compose/Send Email
To send email via Webmail:- Log in to your account. Click New > New Email Fill in the...
Views: 3

WebMail - Modifying Settings
Use the "Settings" panel to modify the preferences of your email account. Tailor the email...
Views: 3

Email Sending Limits
Below are the usage details for the various methods of using our systems to send email:-...
Views: 3

Configuring email in Thunderbird (movie tutorial)
To view this movie tutorial please click here. The movie will be launched in a new window,...
Views: 3

What is my mailbox size?
All mailboxes have a limit of 400Mb - this applies to mailboxes when accessed by POP3, IMAP4 or...
Views: 3

Is there a limit on attachement sizes when sending via Webmail?
Yes, attachments sent via Webmail are limited to 2Mb - if you wish to send larger attachments,...
Views: 3

How Do I Setup Mail.app to Access My Mail Box
To setup a mail box using IMAP within mail.app on OSX please follow the instructions below....
Views: 3

I've uploaded my site on my hosting account but cannot see it?
As a first step, check the following points:- Is your domain on the correct name servers? To...
Views: 3

Why can't I upload large files with FTP?
FTP uploads are limited to 200MB per file. If you really need to use a larger file than this in...
Views: 3

'm trying to upload a large file onto my webspace, and the file manager inside the eXtend Control Panel won't let me. Why?
This is due to the nature of the web based FTP used, and your browser/ISP connection timing out...
Views: 3

My extra FTP account doesn't seem to work with PHP scripts.
In theory, this should work without issues as all FTP users on a hosting account have the UID,...
Views: 3

I'm connecting to FTP via ftp.mydomain.com which is not connecting?
Connecting to FTP via the domain name can produce problems if the name servers of the domain...
Views: 3

The images on my website have been corrupted, what went wrong?
This can occur if you are uploading your images using FTP, using the Binary setting rather than...
Views: 2

I've uploaded files to File manager but cannot see them but they were recently visible. What's happened?
File manager has a 5mb memory limit which restricts the number of files that can be displayed...
Views: 2

Am I able to unlock multiple IP addresses for usage with FTP?
Yes, just insert them into a comma delimited list(e.g. 123.456.789.654,132.456.789.357).
Views: 2

I am unable to connect with FTP.
Your FTP account may be locked, for more information, consult the article on FTP locking. All...
Views: 3

How do I connect via Dreamweaver?
To connect to the your website using Macromedia Dream Weaver UD4 or MX we recommend trying the...
Views: 3

How can I limit an FTP user to a certain directory?
When you add an FTP user through eXtend you can enter the directory that you want them to be...
Views: 3

Can I FTP into my account if I use FrontPage?
We do permit the use of FTP. However, the Microsoft FrontPage documentation discourages using...
Views: 3

How do I connect via FTP from Mac OS X?
The Finder in more recent versions of Mac OS X has built-in support for FTP. All you need to do...
Views: 3

How do I publish my site with Adobe GoLive?
When you're ready to publish your site, just connect to the FTP server by clicking the FTP...
Views: 3

How do I set permissions on files and scripts?
Doing a CHMOD (changing a file's permissions) is the setting of access privileges for a file....
Views: 3

How do I disable upload FTP upload (only) for a site?
Before you do this, you should make absolutely sure that this is what you want to do. If you...
Views: 3

What is FTP?
FTP (File Transfer Protocol) is the simplest and most secure way to exchange files over the...
Views: 3

Can I upload my files to the server at any time?
Yes. Umbrella Host provides you unlimited FTP access to your account 24 hours a day, 365 days a...
Views: 3

How do I setup additional FTP accounts?
Additional FTP accounts are most commonly used to give others access to an account for the...
Views: 3

Can I use Microsoft Publisher to design my site?
Publisher 2000 provides several ways for you to publish your site to the Internet, an intranet,...
Views: 3

Can I use the File eXchange Protocol (FXP) for site-to-site transfers?
We do not allow the use of the File eXchange Protocol (FXP) in the interests of security because...
Views: 3

Why am I getting Error 530. Maximum number of users (3) when trying to connect via FTP?
You will see this error when an attempt is made to exceed the limit of 3 concurrent FTP...
Views: 3

How do I unlock additional FTP accounts?
Unlocking the main FTP account does not unlock additional FTP accounts, additional accounts...
Views: 3

Can I connect to your FTP servers using command line FTP in Windows?
Yes, we have no restrictions regarding the use of the windows command line to connect to our...
Views: 3

Is it possible to assign a DNS address to the FTP lock function?
It's not possible to assign a DNS address to have permanent FTP access as the FTP server can't...
Views: 3

Unable to connect via FTP, the following error is being produced "530 Login failed. Perhaps your FTP access isn't unlocked?"
We have recently implemented an FTP locking system to improve security for all of our customers....
Views: 3

I've put up my site but I still see the standard index page. What's up?
When we create a hosting package, we place a simple index.html page into your hosting package....
Views: 2

My links are not working. What is wrong?
First of all, check that the link is correctly spelled, and that the correct case is used -...
Views: 3

Why do I get the message "Cannot publish to the specified host via FTP. Authorization failed." when trying to publish
If you are receiving the message: "The site cannot be published to the specified location....
Views: 3

I've installed the formmail script, but my form isn't working. Why?
The Formmail Script is provided via the eXtend Control Panel, full usage instructions can be...
Views: 2

When I try and view my website I get an HTTP Error 403 - Forbidden message.
A '403 Forbidden' message means that the browser has requested a page that it is not permitted...
Views: 2

How to configure 404/500 Error pages
There are a great many ways of achieving that and if you do not know how to code it yourself...
Views: 3

How do I install Locked Area Lite?
Before you install Locked Area Lite you need to create a folder that you want to protect - this...
Views: 3

Does Umbrella Host support SSI (Server Side Includes)?
Yes we do. SSI (Server Side Includes) are tags that are placed in HTML pages, and evaluated on...
Views: 3

What is the server path?
The path to your website is partially determined by your domain name, but is in the following...
Views: 3

How can I change the file name extension of my index page?
It is possible to name your default index page something other than index.html, index.cgi,...
Views: 3

What is XML?
XML is browser based, and it is not dependant on the type of server that you are running your...
Views: 3

What is the list of Default Documents in order of priority?
The list of default documents (pages which IIS will serve when only the sub directory is...
Views: 3

How do I edit php.ini (PHP settings) for my hosting package?
Becuase of the way in which we run PHP, you are able to customise its behaviour with php.ini...
Views: 3

Why is my secure site not showing the padlock in the browser?
The main reason for this is the use of a http:// link to a graphic or script inside the site...
Views: 3

I have ordered a secure certificate or I have renewed my secure certificate - but I have not heard anything and is not installed properly?
The most likely cause of this is that you have not replied to the email sent to you at the email...
Views: 3

Can I put CGI scripts in my secure space?
The secure space feature allows you to accept data securely via your website. This feature may...
Views: 3

I have bought a secure certificate (SSL) with you, how do I add a GeoTrust smart seal image verifier?
If your certificate has been installed, GeoTrust provide on their website the following code for...
Views: 3

What is the set up procedure for an EV SSL Certificate?
When you first purchase an Extended Validation certificate, you will be contacted by Geotrust...
Views: 3

How do I upload files to my secure webspace?
The secure space feature we provide allows you to accept data securely via your website. We...
Views: 3

Who supplies you with the SSL certificates?
Our SSL certificates are supplied by GeoTrust.
Views: 3

I have bought a secure certificate (SSL) with you, how do I know it has been installed correctly?
You need to visit your domain using "https://" at the start including the "www." part of your...
Views: 3

What version is your shared SSL certificate?
All our shared SSL certificates are Version 3.0 signed by Equifax Global, using AES 256bit...
Views: 3

How do I access the free secure web server?
We have mapped the URL:- https://'your-server-name'.secure-secure.co.uk/'your-domain'/ to...
Views: 3

y username and password don't work after I set up SSH on my account.
It takes some time for the account to become active. This occurs hourly, on the hour, so please...
Views: 2

Scripts on my old server ran under permission 777 but I have so many files to alter. Is there an easy way of doing this?
We do not allow scripts to run under 777 for reasons of security. Executable scripts should...
Views: 2

I get a 'Disconnected - Authentication Error' when trying to connect to my account via SSH?
The error message "Disconnected; Authentication Error (No further authentication methods...
Views: 2

Why is my scheduled task (CRON job) not running?
If the scheduled task did not run check the following before contacting support. 1) The file...
Views: 2

I am getting an Internal 500 error asking me to check the logs. How do I do this?
All the log files for your package are available via your eXtend Control Panel > Log File...
Views: 3

Why do I get the message "Cannot connect to the specified site URL." or "Internal Server Error" when trying to publish with the WebBuilder
If you receive the message: "The site cannot be published to the specified location. Cannot...
Views: 3

Database connections from ASP fail with 'Client does not support authentication protocol requested by server'.
This applies to Linux hosting accounts only. Sun ONE ASP does not support the default...
Views: 2

How do I disable upload FTP upload (only) for a site?
Before you do this, you should make absolutely sure that this is what you want to do. If you...
Views: 3

Is it possible to telnet into my account?
Telnet is useful for interacting directly with the server using standard UNIX commands. It is...
Views: 3

How do I get SSH access to my web space?
Firstly, please see the support question 'Is it possible to telnet into my account?' Secondly,...
Views: 3

How do I connect to MySQL via SSH (telnet)?
You can connect to the server using SSH Telnet, once logged into the system you can access MySQL...
Views: 3

Can I have access as root to the server?
All hosting accounts are virtual in nature and as such, root access can not be granted to...
Views: 3

How do I use an SSH client instead of telnet on my account?
The SSH Secure Shell (SSH client) is a program that allows secure network services over an...
Views: 3

How do I access the raw web access or error logs?
Simply log into your eXtend Control Panel and select 'Web Site Reporting'. You then have an...
Views: 3

How do I backup my MySQL database?
Backing up your MySQL database can be done in several ways: 1. Using the backup tool from...
Views: 3

The Web Builder has frozen on the Image Upload page. How do I get off this page?
Change the URL to read http://79.170.40.5:8080/servlet/psoft.masonry.Builder?action=sitemap and...
Views: 3

Why are my images in web builder not displaying?
When using the Full Rich Text Editor and inserting an image in web builder the code shown in the...
Views: 3

Web Builder no longer allows me to do anything! The usual menus are no longer available for me to navigate around.
This can be caused by an abrupt interruption in a network connection. You can recover from this...
Views: 3

The 'Photo Album' Page
For you, a photo gallery may become the central element with photos of yourself, your friends,...
Views: 3

Add a Page in Web Builder
Web Builder allows creating websites in two categories: Personal and Small Business. Each...
Views: 3

The 'About' Page
The About page is commonly used to provide the following blocks of information: • The...
Views: 3

The 'Generic' Page
Generic Page template has been designed to enable fast and simple creation of custom pages that...
Views: 3

The 'Your Own HTML' Page
This tool allows you to copy already existing HTML page and paste it into the input box....
Views: 3

The 'Fun' Page
Fun page template helps you organize your fun topics. To add an item, click the Add button for...
Views: 3

The 'Family Tree' Page
Your family page includes two major blocks of information, one about the whole family, and the...
Views: 3

The 'Welcome' Page
The Welcome page can be used as the home page that welcomes visitors and automatically contains...
Views: 3

The 'Resume' Page
This is the central page for those who seek employment via the Internet. It provides an...
Views: 3

The 'News and Events' Page
The News and Events page is a good way to inform your site visitors about the up-to-date events...
Views: 3

The 'Links' Page
Part of expressing yourself through a web page is including links to your favorite web sites....
Views: 3

The 'Survey Form' Page
This template will help you develop a custom online questionnaire. Use it to research public...
Views: 3

The 'Mobile Pager' Page
Configuring mobile messaging with Web Builder is as simple as entering the phone or pager number,...
Views: 3

The 'External' Page
To configure External Page, enter: - URL that addresses site visitors to an external website;...
Views: 3

The 'Catalog' Page
This page allows to list your company products and goods with descriptions and images to them....
Views: 3

The 'Careers and Jobs' Page
This template will help to post your announcements about free vacancies in your company on the...
Views: 3

The 'FAQ' Page
The FAQ page is used to provide detailed answers to the most commonly asked questions about the...
Views: 3

The 'Services' Page
This page is most relevant if your company specializes in rendering services. On the Services...
Views: 3

The 'ICQ Contact Center' Page
If you extensively use ICQ, you will find this form of messaging the most convenient. To add...
Views: 3

The 'E Store (Amazon.com Web Store)' Page
To create your online bookstore, do the following steps: 1. Sign up. You need to sign up to...
Views: 3

The 'Add-A-Cart Catalog' Page
You are now able to create a fully integrated and usable on-line shopping system. To do it, add...
Views: 3

The 'Company Profile' Page
One more way to introduce your business and tell visitors about different areas of company's...
Views: 3

Order Pages
To re-order your pages do the following: • Click to highlight the name of the page that...
Views: 3

The 'Custom Table' Page
Custom page table is a page with any data organized in a table format. To create a table, fill...
Views: 3

The 'Calendar' Page
The calendar is nothing but a page listing events like birthdays, anniversaries, etc. •...
Views: 3

The 'Driving Directions' Page
This is a powerful tool for visitors to get the driving directions to any address in North...
Views: 3

The 'Internet Links' Page
Part of introducing your business through a web page is including links to resources related to...
Views: 3

The 'Download' Page
The Download page is a simple page where you can upload any files with descriptions to them....
Views: 3

The Standard Settings Tab
Page Title Page title is the text that will show at the top of the menu bar. In this field,...
Views: 3

The 'Contact Us' Page
The Contact Us page is a detailed description of your company's contact info. It has the same...
Views: 3

Uploading Images in the WebBuilder
If you want to upload an image to your webpage in the WebBuilder, click the Select Image button...
Views: 3

Site Settings in the WebBuilder
This is where you can get help with: • Website Category; • Website Colour &...
Views: 3

Inserting Meta Tags into HTML Code
Some search engines, such as Alta Vista, Excite, Lycos, Yahoo and other, use "meta tags"...
Views: 3

What is a Splash Screen?
Splash Screen is the home page that welcomes visitors and contains links to all other pages....
Views: 3

The Rich Editor
Rich Editor is a multi-function Web Builder tool that provides a number of features for creating...
Views: 3

What is a FlashSplash?
FlashSplash is the home page in Flash that welcomes visitors and contains links to all other...
Views: 3

Can I publish Web Builder pages under sub domains?
Unfortunately this is a limitation of Web Builder as this facility is not provided.
Views: 3

Web Builder Introduction
Have you ever felt amazed at how things changed over the last years? The Internet has become as...
Views: 3

What is the 'Site Map' page?
This page shows the structure of your site. It is generated automatically and does not allow...
Views: 3

Why can't I see the "Launch full screen rich editor" option in Web Builder
Website Builder has an inbuilt HTML editor that is accessed when building many of the pages...
Views: 3

What are the Tabs for?
Look at the tabs right under the toolbar menu. They supplement every page-designing tool: Edit...
Views: 3

Site Map function
Here you can see and inspect all the web pages your web site consists of. • to preview...
Views: 3

How can I add password protection to a WebBuilder site?
Sites published by the WebBuilder will often conflict with any password protection setup through...
Views: 3

Creating Website Design
To create a design for your website, on the Overview page click the Design tab. The Design page...
Views: 3

Adding Plug-ins
With 1.6RC3, the Web Builder offers additional plug-ins: guest book, counter and online poll....
Views: 3

Publishing Website
To publish a website means to copy the web page files to a special directory on a web server....
Views: 3

Creating and Editing Website Content in the WebBuilder
The Web Builder Plus application offers a user-friendly WYSIWYG content editor, which enables...
Views: 3

How do I create streaming content?
That depends on the type of file you wish to stream. MP3 files can be created by a variety of...
Views: 3

Creating a Website
As a rule, the process of creating a website includes three main stages: planning,...
Views: 4

I have ordered a secure certificate or I have renewed my secure certificate - but I have not heard anything and is not installed properly?
The most likely cause of this is that you have not replied to the email sent to you at the email...
Views: 3

After Publishing
It is critical to keep the information on your website up-to-date. You can add news, edit the...
Views: 3

Creating and Editing Website Structure
A website created in Website Builder plus is created in a hierarchy of top-level pages, and...
Views: 3

Starting to Work with Web Builder Plus
After you have logged into the Web Builder Plus, you can overview the Web Builder Plus...
Views: 3

How do I publish a site made in Web Plus X2/X4?
Once you have created a site in Web Plus X2/X4, you can publish it live to our servers using...
Views: 3

Why does Locked Area keep asking me for my username/password?
This usually happens when you try to install Locked Area to a folder called "members". Locked...
Views: 3

Possible issues with OSCommerce and MySQL5
We have been made aware that some customers may have issues with their OSCommerce installations...
Views: 3

Why aren't my AWStats or Webalizer stats pages updating / working?
The stats are automatically updated when you visit the correct URL. That is, the URL must not...
Views: 2

How to configure Mambo to handle 404 errors for search engine optimisation such as Google site maps?
Sites that have been developed with the involvement of Mambo may encounter problems when...
Views: 2

File Manager session expiry errors
In order to keep your files secure against various threats, File Manager requires that your...
Views: 3

I've installed the formmail script, but my form isn't working. Why?
The Formmail Script is provided via the eXtend Control Panel, full usage instructions can be...
Views: 2

How do I run scheduled tasks (CRON) on my account?
Scheduled tasks (also known as CRON jobs) can be setup in eXtend. This feature (where available...
Views: 2

How can I limit an FTP user to a certain directory?
When you add an FTP user through eXtend you can enter the directory that you want them to be...
Views: 2

What Java Support is in place at Umbrella Host?
We support Javascript and Java Applets as standard as they are client-side. We do not support...
Views: 2

Do I get access and error logs with my Umbrella Host account?
Yes, your raw access and error logs are kept in the 'logs' directory of your site. You can...
Views: 2

I have bought a secure certificate (SSL) with you, how do I add a GeoTrust smart seal image verifier?
If your certificate has been installed, GeoTrust provide on their website the following code for...
Views: 2

Does Umbrella Host support Cold Fusion?
No - this is not a technology that we currently support.
Views: 2

Do your servers support Flash?
Yes, all accounts support the use of Flash on the Web Site. Although Flash is compatible with...
Views: 3

Where is the dictionary directory?
On the web servers, there is a dictionary file called "words" in the directory /usr/share/dict.
Views: 3

What is SSCN and do you support it?
SSCN stands for Set Secured Client Negotiation and is a method of site to site data transfer....
Views: 3

I would like to be able to see a breakdown of countries in my Webalizer statistics.
It is possible to get a breakdown of countries in your Webalizer statistics but it is not enabled...
Views: 2

How to configure 404/500 Error pages
There are a great many ways of achieving that and if you do not know how to code it yourself...
Views: 2

How do I install Locked Area Lite?
Before you install Locked Area Lite you need to create a folder that you want to protect - this...
Views: 3

How do I upload files to my secure webspace?
The secure space feature we provide allows you to accept data securely via your website. We...
Views: 2

Do you support Streaming on your servers?
Yes we do. Using the HTTP streaming method, we can support the streaming of preloaded clips from...
Views: 2

Do you support Blogs on your packages?
Yes we do - you'll need to select a package that includes MySQL databases as all major blogging...
Views: 3

I keep getting the error - "FrontPage Extensions not Installed" when trying to publish my FrontPage site?
FrontPage extensions are very sensitive to web site changes and can cause the error that you are...
Views: 2

Do you support Zend Optimizer?
Zend Optimizer is available for use on our servers, though optimized code is not supported by us...
Views: 3

Do you support Real Audio?
Umbrella Host supports Real Audio via HTTP streaming. If you want to setup HTTP streaming on...
Views: 3

How long are access logs and statistics stored for?
We store the current half-month that you are in and the previous three half-months. For example,...
Views: 2

How do I interpret my web site statistics?
The main page will show monthly summaries for each month that your site has been on that server....
Views: 2

Who supplies you with the SSL certificates?
Our SSL certificates are supplied by GeoTrust.
Views: 2

How do I setup additional FTP accounts?
Additional FTP accounts are most commonly used to give others access to an account for the...
Views: 2

Do the statistics include referrer information?
Yes, all statistics with Umbrella Host include the referrer information. You can use this...
Views: 2

I have bought a secure certificate (SSL) with you, how do I know it has been installed correctly?
You need to visit your domain using "https://" at the start including the "www." part of your...
Views: 2

What version is your shared SSL certificate?
All our shared SSL certificates are Version 3.0 signed by Equifax Global, using AES 256bit...
Views: 2

What is the format of the web server log files?
The access logs are in the standard apache "combined" format with the name of the virtual host...
Views: 2

Common server software requirements
All standard Apache modules are installed on the web servers, including mod_rewrite. In...
Views: 3

What is Python?
Python is an interpreted, interactive, object-oriented programming language. It is often compared...
Views: 3

Why do you not have a one click install for Magento shopping cart?
Magento is a very resource hungry application, we have found it performs poorly on shared...
Views: 2

How do I access the free secure web server?
We have mapped the URL:- https://'your-server-name'.secure-secure.co.uk/'your-domain'/ to...
Views: 2

My FrontPage search form no longer works
Open your live web site from within FrontPage and choose from the menu bar TOOLS, RECALCULATE...
Views: 2

Why do I get "you have no server extensions installed" when trying to publish with Frontpage?
This usually means that the FrontPage extensions have become corrupted. You can reinstall the...
Views: 2

Why is the update I made for my FrontPage form (ie. search form, contact form, etc.) or any other FrontPage component still not showing the change?
To apply the changes made to any FrontPage component, the "Recalculate Hyperlinks" button will...
Views: 2

Can I FTP into my account if I use FrontPage?
We do permit the use of FTP. However, the Microsoft FrontPage documentation discourages using...
Views: 2

How can I create meta tags in FrontPage?
Meta tags allow you to index keywords to your home page to make your Web more accessible to...
Views: 2

How can I activate FrontPage extensions on my hosting account?
From your eXtend Control Panel, select "Web Tools" and then "FrontPage extensions". Please note...
Views: 3

Important ASP Information for FrontPage users
This applies to Linux hosting accounts only. You cannot create ASP pages directly on Heart...
Views: 2

How do I publish to the web using FrontPage?
Within FrontPage, and with your site open and ready to be published, click on File then Publish...
Views: 2

Can I use Microsoft Publisher to design my site?
Publisher 2000 provides several ways for you to publish your site to the Internet, an intranet,...
Views: 3

Database connections from ASP fail with 'Client does not support authentication protocol requested by server'.
This applies to Linux hosting accounts only. Sun ONE ASP does not support the default...
Views: 2

How can I manage my MySQL database?
Once you have created a database using your eXtend Control Panel you will be able to manage it...
Views: 3

List of Special Files and Directories Maintained by FrontPage
The following is a list of files and directories that FrontPage adds to each root web or...
Views: 2

Discontinuation of Frontpage
As of the 1st May 2010 we will begin the process of discontinuing support for Microsoft...
Views: 3

My script states that the MAX_JOIN_SIZE setting in MySQL set to low. How do I increase it?
MySQL will refuse to execute select statements that process a very large number of rows. You...
Views: 2

How do I backup my MySQL database?
Backing up your MySQL database can be done in several ways: 1. Using the backup tool from...
Views: 3

How can I upload my MySQL database?
There are numerous ways to upload a MySQL database, we would strongly recommend trying methods 2...
Views: 3

How do I connect to my MySQL database?
A simple php script to open a connection to a database <?php $dbhost = 'localhost';...
Views: 3

I have software that requires MySQL 4 can this be provided instead of the current version.
MySQL 4 was less compliant with ANSI SQL - this was improved in version 5 and there are many...
Views: 2

Why am I getting a host blocked with 'mysqladmin flush-hosts' error?
Errors such as:- Host 'xxx.xxx.xxx.xxx' is blocked because of many connection errors; unblock...
Views: 2

My PHP script gives the error 'Call to undefined function: mysql_connect()'
This error is usually caused by unecessary or incorrect directives in a custom php.ini file....
Views: 2

I'm getting SQL errors on MySQL 5.0 saying it can't find a column - but it's there!
1054 - Unknown column 'a.c' in 'on clause' This can happen if you're doing something like:...
Views: 2

Database connections from ASP fail with 'Client does not support authentication protocol requested by server'.
This applies to Linux hosting accounts only. Sun ONE ASP does not support the default...
Views: 2

What are the default / allowed privileges for MySQL databases?
By default on all MySQL databases the current privileges are given - SELECT, INSERT, UPDATE,...
Views: 2

Can I rename my database getting rid of the 'web-' part of the name?
Unfortunately this isn't possible as the convention is required for backing up the data on the...
Views: 2

How do I set up the MySQL connection using Dreamweaver?
1. Open Dreamweaver 2. Click File>New 3. Choose “Dynamic Page” in left...
Views: 2

How do I query a MySQL database from a PHP script?
Use the following outline to connect and begin querying the MySQL server from within your PHP...
Views: 2

How do I grant permissions to a MySQL standalone user?
Assuming that you have already created the MySQL database and the standalone user, you then need...
Views: 2

Can I use CocoaMySQL?
Yes you can. Please ensure you are using CocoaMySQL 0.7b5 or later. Please note that...
Views: 3

How do I connect to MySQL with ASP?
This applies to Windows Hosting accounts only. You will need to use a DSNless connection which...
Views: 3

How do I connect to my MySQL database using CGI?
You can also choose to use Perl and the DBI Perl Module to access your database. A commented...
Views: 2

How do I create a MySQL database?
If your account type includes MySQL databases, then log in to your eXtend Control Panel and...
Views: 3

What is MySQL?
MySQL is a Relational Database Management System. A relational database adds speed and...
Views: 3

How do I connect to MySQL via SSH (telnet)?
You can connect to the server using SSH Telnet, once logged into the system you can access MySQL...
Views: 2

How do I connect to another database on another server from my PHP script?
A connection is made to a database with the usual statement:...
Views: 2

Is there a graphical interface available for MySQL?
MySQL Workbench is a GUI for MySQL - it can be downloaded from http://wb.mysql.com/ . It...
Views: 2

Common server software requirements
All standard Apache modules are installed on the web servers, including mod_rewrite. In...
Views: 3

I have accidently deleted my website/Database
We don’t do backups for customer use, but if you require one then it would be £35.00...
Views: 2

What are valid connection strings on the Windows platform?
MySQL: Driver={MySQL ODBC 5.1 Driver};Server=localhost;Database=myDataBase;User=myUsername;...
Views: 3

My CGI/ASP/PHP script is giving an error when trying to write to a file.
This applies to Linux hosting accounts only. This is almost certainly down to incorrect...
Views: 2

Can I use Access Databases on my package with Umbrella Host?
We only offer MySQL databases on our packages. Microsoft Access Databases are not fully ODBC...
Views: 3

Why is my scheduled task (CRON job) not running?
If the scheduled task did not run check the following before contacting support. 1) The file...
Views: 2

Why does my script produce a 'file permissions error'?
CGI scripts need certain file permissions to be set if they are to work properly. In general CGI...
Views: 2

Database connections from ASP fail with 'Client does not support authentication protocol requested by server'.
This applies to Linux hosting accounts only. Sun ONE ASP does not support the default...
Views: 2

This applies to Linux hosting accounts only. Sun ONE ASP does not support the default authentication method used by MySQL 5. Instead it is necessary to make MySQL use the 'old-style' authentication. To do that, first log in to MySQL via phpMyAdmin or another MySQL administration program and then use the 'old_password' function to change the authentication style by running the SQL query: set password = old_password('password');
500 Internal Server Error messages on every page are typically an indication of a misconfigured...
Views: 1

My CGI/Perl scripts are failing with error 500 (Internal Server Error)
These errors are nearly always related to a coding error within the script, or bad variables...
Views: 2

Important ASP Information for FrontPage users
This applies to Linux hosting accounts only. You cannot create ASP pages directly on Heart...
Views: 2

Do you support ASP.NET?
Yes, we do! ASP.NET and .NET2 applications will only run in a Windows hosting environment, and...
Views: 3

How do I set permissions on files and scripts?
Doing a CHMOD (changing a file's permissions) is the setting of access privileges for a file....
Views: 2

How do I connect to MySQL with ASP?
This applies to Windows Hosting accounts only. You will need to use a DSNless connection which...
Views: 3

What is ASP?
ASP is a server-side scripting language developed by Microsoft, and originally designed to run on...
Views: 3

Umbrella Host offer Sun ONE ASP support, is the Spice Pack available on your packages?
This applies to Linux hosting accounts only. At present, the Spice Pack is not available on...
Views: 2

ASP Built-in Objects
This applies to Linux hosting accounts only. Built-in objects are functions that do not need...
Views: 3

What is the server path?
The path to your website is partially determined by your domain name, but is in the following...
Views: 3

Can I use Access Databases on my package with Umbrella Host?
We only offer MySQL databases on our packages. Microsoft Access Databases are not fully ODBC...
Views: 2

Can I use ASP Components such as CDONTS, ADONTS, CDO and others on my package?
These components are available, but do require ASP.net. Therefore you must be using a Windows...
Views: 2

Is ASP.NET 3.5 available? Why does my script report only version 2?
This applies to Windows hosting accounts only. ASP.NET 3.5 is not a stand alone framework like...
Views: 2

I've uploaded a compiled CGI program why does it not run?
This applies to Linux hosting accounts only. If the program is a CGI binary written in a...
Views: 2

I need a specific PHP or Perl Module which isn't shown in the Web Diagnostics section of my eXtend Control Panel. Can this be added?
In the first instance, please verify that the module you require isn't already installed. To...
Views: 2

CGI scripts fail with 'exec format error'
A CGI script must begin with a valid 'interpreter line' also called 'shebang'. That must be the...
Views: 2

What permissions do I need to set CGI scripts to?
Files and directories within your cgi-bin directory (or CGI scripts elsewhere) should be set to...
Views: 2

Does Umbrella Host support Image::Magick?
Yes we do, and in case you need to know the exact version number, at the time of writing, the...
Views: 2

Is PHP a CGI or Apache module?
PHP runs as a cgi at Umbrella Host – this is because it is more secure than running it as...
Views: 3

How do I connect to my MySQL database using CGI?
You can also choose to use Perl and the DBI Perl Module to access your database. A commented...
Views: 2

Is mod_rewrite installed?
Yes, mod_rewrite is installed on our Linux servers, and Apache-style rewrites are available on...
Views: 3

What is the path to ImageMagick?
This is the full, exact path you should use: /usr/bin/convert
Views: 3

How can I update my Joomla1.5 to the latest version?
Upgrading existing installations of Joomla 1.5 The authors of Joomla issue patches which will...
Views: 2

Why does my script produce a 'file permissions error'?
CGI scripts need certain file permissions to be set if they are to work properly. In general CGI...
Views: 2

I get Zend Optimizer is not installed error message when running a script, I thought Zend was supported?
The component "Zend Optimizer" is not installed on the Linux hosting platform and therefore...
Views: 2

Accesses to all files result in '500 Internal Server Error' messages
500 Internal Server Error messages on every page are typically an indication of a misconfigured...
Views: 2

What permissions do I need to set CGI scripts to?
Files and directories within your cgi-bin directory (or CGI scripts elsewhere) should be set to...
Views: 2

What is Perl?
Short for Practical Extraction and Report Language, Perl is a programming language developed by...
Views: 3

What is Python?
Python is an interpreted, interactive, object-oriented programming language. It is often compared...
Views: 3

Why do you not have a one click install for Magento shopping cart?
Magento is a very resource hungry application, we have found it performs poorly on shared...
Views: 2

My script needs a higher memory allocation, how do I increase it?
You can create your own php.ini/php5.ini file inside whatever sub-directory your script is in....
Views: 2

Why isn't my custom php.ini working?
There are a few common reasons why custom php.ini files won't work. Have you enabled...
Views: 3

I just used one of your One Click installers and now all I can see is a setup_script.cgi. Why?
The setup_script.cgi is supposed to run behind the scenes to install your new software for you....
Views: 2

I need to run PHP5 scripts with a .php file extension. How do I do this?
You need to specify the following in a .htaccess file:- SetEnv DEFAULT_PHP_VERSION 5 This...
Views: 2

Can you set "register_globals" to ON in PHP for me?
Such a global change to the php.ini config is a well known security risk and affects all other...
Views: 2

What are the maximum file upload and timeout settings for PHP, and can I change these?
The maximum size at present is set at 5MB and the time-out is 30 seconds. You can change these...
Views: 2

How do I query a MySQL database from a PHP script?
Use the following outline to connect and begin querying the MySQL server from within your PHP...
Views: 2

Can I place a PHP script in any directory I choose?
Yes. PHP scripts do not have to reside in any particular directory and will run anywhere in your...
Views: 2

What version of PHP does Umbrella Host run?
You can find out the version of different programs that Umbrella Host run by logging into your...
Views: 2

Do you support Zend Optimizer?
Zend Optimizer is available for use on our servers, though optimized code is not supported by us...
Views: 3

What is PHP?
Self-referentially short for PHP: Hypertext Preprocessor, an open source, server-side, HTML...
Views: 3

What is the server path?
The path to your website is partially determined by your domain name, but is in the following...
Views: 3

How do I edit php.ini (PHP settings) for my hosting package?
Becuase of the way in which we run PHP, you are able to customise its behaviour with php.ini...
Views: 2

Can I change php.ini settings under my Windows hosting account?
You can put a php.ini file in your FTP directory root (below the public_html directory)...
Views: 2

Why does my Ruby on Rails custom installation return 404 errors?
If you've installed Ruby on Rails manually, or are using an installation from a previous web...
Views: 2

How do I set up Ruby on Rails?
Ruby on Rails is a database-driven website framework designed to be easy for programmers to...
Views: 3

Common server software requirements
All standard Apache modules are installed on the web servers, including mod_rewrite. In...
Views: 3

What happens if I exceed my bandwidth?
For the Free packages, exceeding your monthly bandwidth limitation will result in a notification...
Views: 3

When I try to check out the Complete Purchase button is greyed out?
This can be for a number of reasons. Check the following : 1) The payment methods selected is...
Views: 3

Can I get copies of my invoices online?
Yes. Go to Umbrella Host Client Area, then choose the "View Your Invoices" option.
Views: 3

Will I be advised of the renewal of my domain?
Yes you will. We will start emailing you in respect of this 30 days before the date of renewal...
Views: 3

I don't seem to be able to be able to add a new contact under Manage Contact & Billing Info?
The address fields must be completely filled in with relevant information which includes the...
Views: 3

Is there a fee for domain transfers?
Fees for domain transfers to Heart Internet depend on the type of domain being transferred. All...
Views: 3

What is JavaScript?
JavaScript is a web scripting language used to make web pages more interactive by allowing pages...
Views: 3

What is WAP?
WAP (Wireless Application Protocol) is a communications protocol that allows mobile phones and...
Views: 3

What is PING?
PING is a utility that determines whether a specific IP address is accessible. It works by...
Views: 3

What are cookies?
A cookie is a simple name-value pair stored by a browser, often a session ID. The main...
Views: 3

What is NSLOOKUP?
NSLOOKUP is a utility that enables a user to look up an IP address of a domain or host on a...
Views: 3

What is Java?
Java is an entire programming language resembling C or C++. It takes a sophisticated programmer...
Views: 3

Introduction to DNS
The Domain Name System, or DNS, is the means by which computers connected to the Internet get...
Views: 3

I have just ordered a Dedicated Server how long do I need to wait until I can use it?
After you have ordered, our system automatically installs your operating system of choice on a...
Views: 2

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